Get Help


Submit a Ticket Online

Use our ticket system to open a new, non-urgent request for assistance.



By Phone

(408) 554-5762

Get connected with a Support Agent for assistance with urgent issues.



In Person

Law Help Desk – Bannan Hall 137

Available M – Th from 9AM – 7:00PM, F 9AM – 5:00PM



Get Connected to WiFi

1. Connect to SCU-Student

Find and connect to SCU-Student. The password is gosantaclara (all lower case)


2. Open Your Browser

Open your favorite browser (Chrome, Firefox, or Safari) and try accessing a page.

3. Login to the Network

Enter you network credentials – use the same login as GMail but without the “”. NOTE: Safe Connect policy key will need to be installed.

4. Install SafeConnect

If prompted, follow the instructions to install SafeConnect. Restart your PC. NOTE: To avoid quarantine, make sure you have a SCU supported anti-virus application or get free anti-virus software.

Still having issues getting connected? See our detailed WiFi instructions or contact the University IT Service Center at 408-554-5700.

Links and Resources