Get Help


Submit a Ticket Online

Use our ticket system to open a new, non-urgent request for assistance.

For Faculty/Staff only: QuickSupport


By Phone

(408) 554-5762

Get connected with a Law Help Desk Agent for assistance.



In Person

Law Help Desk – Charney Hall 111

Fall ’19 & Spr ’20: M – Th from 9AM – 7:00PM, F 9AM – 5:00PM

Summer (Mid May – Aug): 9am to 5pm, M-Th, 10am-5pm F

Closed on Sat/Sun; Holidays


Get Connected to WiFi

1. Connect to the Student WiFi network

Find and connect to SCU-Student. The password is gosantaclara (all lower case)

2. Open Your Browser

Open your favorite browser (Chrome, Firefox, or Safari) and try accessing an external website.

3. Install Safe Connect and SCU Policy Key

If prompted, follow the instructions to install a Policy Key and Safe Connect. Restart your computer. NOTE: To avoid quarantine, make sure you have a SCU supported anti-virus application or get SCU supported anti-virus software. 

4. Log into the Safe Connect Portal

Enter you SCU Network credentials – use the same login as GMail but without the “”.

Still having issues getting connected? Check out the University IT’s detailed WiFi instructions or contact the University IT Service Center at 408-554-5700.


Links and Resources