Colin Rule

Colin Rule


Colin Rule, Vice President of Online Dispute Resolution for Tyler Technologies, has worked in the dispute resolution field for more than 25 years as a mediator, trainer, and consultant. As a pioneer in ODR, he helped to develop the ODR systems for several Silicon Valley internet technology companies, including eBay and PayPal, where he served as Director of Online Dispute Resolution from 2003 to 2011. Colin founded, the leading ODR technology provider, which was acquired by Tyler in 2017. He co-founded one of the first online dispute resolution companies, Online Resolution, in 2000, and he has worked at the National Institute for Dispute Resolution (now the Association for Conflict Resolution), the Consensus Building Institute, and  He blogs at

Colin is currently Co-Chair of the Advisory Board of the National Center for Technology and Dispute Resolution at UMass-Amherst and a Non-Resident Fellow at the Gould Center for Conflict Resolution at Stanford Law School. As an accomplished author, Colin has published two books, Online Dispute Resolution for Business and The New Handshake: Online Dispute Resolution and the Future of Consumer Protection. His numerous articles and talks are available at

Colin has presented and trained throughout Europe and North America and has lectured and taught at UMass-Amherst, Harvard, Yale, Stanford, Pepperdine, Southern Methodist University, and Santa Clara University.  Colin holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, and a B.A. from Haverford College.


M.P.P., Harvard University
Graduate Certificate in Dispute Resolution, University Massachusetts-Boston
B.A., Haverford College

Other Links

Currently Teaching

Online Dispute Resolution: The State of the Art Spring 2021