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Foundations for Problem-Solving

February 6, 2019 @ 5:00 pm - 7:00 pm

|Recurring Event (See all)

An event every week that begins at 5:00 pm on Wednesday, repeating until February 27, 2019

Winter Conflict Resolution Workshops presented by the Conflict Resolution Program at Santa Clara Law. Co-sponsored by co-sponsored by JAMS.

Conflict Resolution Program at Santa Clara Law JAMS


Dates and Times: Four Wednesday evenings, February 6, 13, 20 and 27, 5:00 – 7:00 pm

Location: Santa Clara Law, Charney Hall, Room 326

Tuition: $300 for all Workshops; $100 for individual Workshops; $250 and $75 for registrations 30 days before program, or for gov/non-profit

Tuition, due at registration, is fully refundable, minus $50 cancellation fee, up to two weeks before the course

Gain insight and skills in problem solving from expert mediators and academics versed in state-of-the-art theory and practice. Register for any or all workshops to gain confidence and expertise in managing others, managing yourself, and working in teams.

  • February 6, 5-7 pm – When the problem Is CONFLICT

    • Dana Curtis, Director of the Conflict Resolution Program, teaches mediation internationally, including at Harvard’s PON.
    • Colin Rule, a leader in Online Dispute Resolution, developed programs for E-Bay and PayPal before starting his own company. He teaches ODR at Santa Clara Law.

    Topics include: Understanding conflict – how it escalates, its upsides and downsides, our habitual responses to it – and best practices for managing it, with others and within ourselves.

  • February 13, 5-7 pm – When the problem is a DIFFICULT PERSONALITY

    • Dana Curtis

    Topics include: Understanding and dealing with high-conflict personalities, the power of self-persuasion, staying calm amidst the conflict storm.

  • February 20, 5-7 pm – When the problem is within US

    • Richard Birke, a highly-regarded trainer, is Executive Director of the JAMS Institute, the teaching and training arm of JAMS.
    • Dana Curtis
    • Hon. Jamie Jacobs-May (Ret’d), a prominent Bay Area mediator with JAMS, teaches negotiation at Santa Clara Law.

    Topics include: Neuroscience of conflict, biases and other psychological barriers to problem solving, addressing our own internal problem-solving barriers.

  • February 27, 5-7 pm – When the Problem Is COMPLEX
    • John Bates, a sought-after Bay Area mediator with JAMS, has conducted several thousand mediations in 30 states.
    • Lisa Kloppenberg, is Dean of Santa Clara Law. She teaches and writes about Appropriate Dispute Resolution.
    • Colin Rule
    • Dana Curtis

    Topics include: Recognizing and analyzing complex problems from a systems design perspective, mediation and engaging a mediator, being an Accidental Mediator and Online Dispute Resolution

For Information: contact Dana Curtis, Conflict Resolution Program Director, at dcurtis@scu.edu or (415) 515-8903.

Guarantee: Santa Clara Law guarantees the quality of its programs and will refund tuition (minus the registration fee) to any participant who is not satisfied with a course.

MCLE: Santa Clara Law certifies that this activity has been approved for 2.0 hours of MCLE credit per session.

Accommodation: If you need reasonable accommodation to attend this event, please contact The Office of Disabilities Resources at 408-554-4109 or disabilitiesresources@scu.edu at least 72 hours before the event.


February 6, 2019
5:00 pm - 7:00 pm
Event Category:


Dana Curtis


Charney Hall 326
500 El Camino Real
Santa Clara, 95050 United States
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    Foundations for Problem-Solving

  • February 6, 2019
  • 5:00 pm - 7:00 pm
  • Charney Hall 326