This conference explored how Internet companies operationalize the moderation and removal of third party/user-generated content (UGC). UGC services routinely say that moderating and removing content is hard and expensive. This conference explained the operational challenges and how companies are trying to solve them.
Speakers and Schedule
|8:40 am||Registration and Continental Breakfast|
|9:10 am||Welcome and Introduction Including introductory remarks from Senator Ron Wyden by pre-recorded video|
|9:30 am||Legal Overview (video)
Eric Goldman, Santa Clara Law (slides)
Daphne Keller, Center for Internet and Society, Stanford Law School (slides)
|10:00 am||Overview of Each Company’s Operations (video)
Each company will describe their content moderation and removal operations, such as org charts, department names and job titles, headcount, who determines the policies, escalation paths, and “best practice” tips.
[we will take a brief break between the Facebook and Google speakers]
Lunchtime panel: The History and Future of Content Moderation featuring Charlotte Willner, Dave Willner, and Nicole Wong. (video)
|1:20 pm||Session A: Employee/Contractor Hiring, Training and Mental Well-being (video)
|2:20 pm||Session B: Humans vs. Machines (video)
|3:35 pm||Session C: In-sourcing to Employees vs. Outsourcing to the Community or Vendors (video)
|4:35 pm||Session D: Transparency and Appeals (video)
|5:30 pm||Closing Remarks|
CLE: This event will qualify for 6.25 hours of CLE. Santa Clara Law is a State Bar of California approved MCLE provider.
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We are grateful for the generous financial support of Craig Newmark Philanthropies.
Marketing (Non-Financial) Co-Sponsors:
- Center for Democracy & Technology
- Center for Internet and Society at Stanford Law School
- Data & Society
- Electronic Frontier Foundation
- Internet Association
- Internet and Privacy Law Committee, Business Law Section, California State Bar
- Markkula Center for Applied Ethics at Santa Clara University
- New America’s Open Technology Institute
- Niskanen Center
- The Takedown Project