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2019 Silicon Valley Summer Institute: System Design and Online Dispute Resolution

June 21, 2019 @ 1:30 pm - June 23, 2019 @ 5:00 pm

Presented by the Conflict Resolution Program at Santa Clara Law

State-of-the-art theory applied to practice—in law, business, and interpersonal relationships.

Dates and Times: June 21 (1:30 – 5:30 pm); June 22 (9 am – 5 pm); June 23 (9 am – 5 pm)


Tuition: $1,095; $895 – gov/non-profit; $100 discount 30 days before program (n/a to gov/non-profit)

Tuition, due at registration, is fully refundable, minus $300 cancellation fee, up to two weeks before the course begins.

This Course is for forward-facing professionals interested in exploring the most significant innovations in dispute resolution in recent years: Dispute System Design—the systematic approach to designing dispute resolution; and ODR—processes conducted online to resolve disputes involving e-commerce transactions and more traditional “offline” disputes. In the expanding world of e-commerce and cross-boundary transactions, Systems Design and ODR enable companies to deal with disputes more efficiently, effectively and economically than traditional legal processes. In this course, participants will explore:

  • How ODR works and its applications to e-commerce and offline disputes
  • How System Design enables businesses to anticipate and prevent disputes before they materialize
  • How technology changes the dispute resolution equation
  • How to develop ODR standards of practice and apply relevant options from traditional ADR practice
  • How “offline” neutrals can transfer their skills to ODR


The Faculty are highly respected as leaders in their fields, teaching System Design and ODR throughout the U.S. and internationally. Their writings advance these disciplines in important ways: Janet, as co-author of the forthcoming System Design; and Colin is co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection (ABA Publishing 2016) and Online Dispute Resolution for Business (Jossey-Bass 2002).

Janet MartinezJanet Martinez is Director of the Gould Negotiation and Mediation Program and Senior Lecturer in Law at Stanford Law School. Formerly Senior Counsel for McKesson Corp. and Senior Associate for the Consensus Building Institute, she teaches advanced negotiation, dispute system design, and ADR, and conducts research on online dispute resolution, sustainable groundwater management, and international dispute resolution.

Colin RuleColin Rule is Vice President of Online Dispute Resolution for Tyler Technologies. As a pioneer in ODR he helped develop the ODR systems for several Silicon Valley internet technology companies including eBay and PayPal, where he served as Director of Online Dispute Resolution from 2003 to 2011. Prior to joining Tyler, he founded Modria, the leading provider of ODR technology. Colin is Lecturer in Law at Santa Clara Law and Stanford Law School.

For Information: contact Dana Curtis, Conflict Resolution Program Director, at dcurtis@scu.edu or (415) 515-8903.

MCLE: As a State Bar of California approved MCLE provider, Santa Clara Law certifies that this activity has been approved for 16.75 hours of MCLE credit, including two hours for Legal Ethics.

Accommodation: If you need reasonable accommodation to attend this event, please contact The Office of Disabilities Resources at (408) 554-4109 or disabilitiesresources@scu.edu at least 72 hours before the event.

Guarantee: Santa Clara Law guarantees the quality of its programs and will refund tuition (minus the registration fee) to any participant who is not satisfied with a course.


June 21, 2019 @ 1:30 pm
June 23, 2019 @ 5:00 pm
Event Category:


Dana Curtis


Charney Hall 101, Lawyers Lab
500 El Camino Real
Santa Clara, CA 95050 United States
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    2019 Silicon Valley Summer Institute: System Design and Online Dispute Resolution

  • June 21, 2019 @ 1:30 pm - June 23, 2019 @ 5:00 pm
  • Charney Hall 101, Lawyers Lab