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Content Moderation & Removal at Scale

February 2, 2018 @ 8:40 am - 6:00 pm


This conference will explore how Internet companies operationalize the moderation and removal of third party/user-generated content (UGC). UGC services routinely say that moderating and removing content is hard and expensive. This conference will explain the operational challenges and how companies are trying to solve them.

Conference Resources

Marketing (Non-Financial) Co-Sponsors:

Center for Democracy & Technology
Center for Internet and Society at Stanford Law School
Internet Association
Markkula Center for Applied Ethics at Santa Clara University
New America’s Open Technology Institute
Niskanen Center
The Takedown Project

Speakers and Schedule (Tentative)
***everything is subject to change***

8:40 am Registration and Continental Breakfast
9:10 am Welcome and Introduction
9:30 am Legal Overview
Eric Goldman, Santa Clara Law
Daphne Keller, Center for Internet and Society, Stanford Law School
10:00 am Overview of Each Company’s Operations
Each company will describe their content moderation and removal operations, such as org charts, department names and job titles, headcount, who determines the policies, escalation paths, and “best practice” tips.

Automattic: Paul Sieminski, General Counsel
Dropbox: Ted Dean, Head of Public Policy
Facebook: Monika Bickert, VP Consumer Operations
Google: Nora Puckett, Senior Litigation Counsel
Medium: Alex Feerst, General Counsel and head of Trust & Safety
Pinterest: Adelin Cai, Policy Team
Reddit: Jessica Ashooh, Director of Policy
Wikimedia: Jan Gerlach, Public Policy Manager
Yelp: Aaron Schur, Senior Director of Legal

[we will take a brief break between the Facebook and Google speakers]

12:15 pm Lunch

Lunchtime panel: The History and Future of Content Moderation featuring Charlotte Willner and Nicole Wong.
Moderator: Kate Klonick, Yale Law School (PhD).

1:20 pm Session A: Employee/Contractor Hiring, Training and Mental Well-being
Panelists: Alex Feerst (Medium)
David Watkis (Automattic)
Charlotte Willner (Pinterest)
Moderator: TBA
2:20 pm Session B: Humans vs. Machines
Panelists: Monika Bickert (Facebook)
Jan Gerlach (Wikimedia)
Aaron Schur (Yelp)
Moderator: Tarleton Gillespie
3:15 pm Break
3:35 pm Session C: In-sourcing to Employees vs. Outsourcing to the Community or Vendors
Panelists: Jacob Rogers (Wikimedia)
Aaron Schur (Yelp)
Charlotte Willner (Pinterest)
Moderator: TBA
4:35 pm Session D: Transparency and Appeals
Panelists: Alex Feerst (Medium)
Colin Sullivan (Patreon)
Other panelists will be announced.
Moderator: TBA
5:30 pm Closing Remarks
5:45 pm Reception


February 2, 2018
8:40 am - 6:00 pm
Event Category:


Mission Room, Benson Center
500 El Camino Real
Santa Clara, CA 95053 United States
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    Content Moderation & Removal at Scale

  • February 2, 2018
  • 8:40 am - 6:00 pm
  • Mission Room, Benson Center